Terms of service

The terms that apply when you browse or buy from Velvet Curl Beauty ZA.

Last updated: 4 August 2026

1. About these terms

These Terms of Service govern access to the Velvet Curl Beauty ZA website, online store, content, products and related services (together, the “Services”). By using the Services or placing an order, you agree to these terms and the policies linked here.

You must have legal capacity to enter the transaction or act with the involvement and permission of a parent or legal guardian. If you do not agree with these terms, do not use the Services.

2. Store information and contact

Velvet Curl Beauty ZA is operated by Kevin King trading as Velvet Curl Beauty and is an online beauty and hair-accessories store serving customers in South Africa. Customer-care questions can be submitted through our contact page or emailed to velvetcurlbeauty.support@gmail.com.

Public business contact: Appelblaar, Magalieskruin, Pretoria, Gauteng, 0150. Telephone: 076 869 0176. The full returns address, including the street number, is provided privately only after a return is approved. Do not send parcels before receiving return instructions.

Our Delivery Policy, Returns & Refunds Policy and Privacy Policy form part of these terms.

3. Products and product information

We take reasonable care to describe products accurately. Screen settings, lighting and production batches can cause slight colour differences. Measurements are approximate unless stated otherwise. These ordinary variations are not defects unless the product is materially different from its description or fails an applicable legal quality standard.

Products are for their described personal-care or beauty-accessory purpose. Follow all instructions, warnings and care information. Stop using a product if it appears damaged, unsafe or causes an unexpected adverse reaction, and obtain appropriate professional advice where needed. Product information on the site is not medical advice.

We may improve packaging or make non-material updates without notice. We will not substitute a materially different item after purchase without your agreement.

4. Prices, payments and promotions

• Prices are displayed in South African rand. Delivery charges and any applicable taxes or fees are shown before payment where required.
• Payment is processed through the methods available at checkout. You confirm that you are authorised to use the selected method.
• Promotions apply only during the stated period and subject to their stated conditions. Unless expressly allowed, discount codes cannot be combined, exchanged for cash or applied retrospectively.
• If a price or listing contains an obvious material error, we may correct it and cancel the affected order before fulfilment. If payment was taken, we will notify you and issue a refund. We will not use this clause to avoid a lawful sale merely because demand increased.

5. Orders and acceptance

Submitting an order is an offer to buy. An automated acknowledgement confirms receipt, not necessarily final acceptance. The sale is accepted when we send a fulfilment/dispatch confirmation or otherwise clearly confirm acceptance.

We may reasonably refuse or cancel an order before acceptance if a product is unavailable, payment cannot be authorised, the delivery address is not serviceable, the quantity suggests unauthorised resale, fraud or abuse is suspected, or a material price/listing error occurred. We will notify you and refund amounts collected for a cancelled order.

You must review the order, address and contact details before paying. Contact us immediately about an error. Changes cannot be guaranteed after fulfilment begins.

6. Delivery, ownership and risk

Delivery timing, charges, tracking, missed deliveries and address responsibilities are explained in our Delivery Policy. Ownership passes once we receive cleared payment. Risk of loss or damage passes when the goods are delivered to you or a person you authorised to receive them, subject to applicable law.

7. Returns, refunds and statutory rights

Our return conditions, hygiene exclusions, defect process and refund timing are set out in the Returns & Refunds Policy.

Nothing in these terms excludes or limits a right or remedy that cannot be excluded under the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002 or another applicable law. Any exclusion or limitation in these terms applies only to the maximum extent legally permitted.

8. Accounts and acceptable use

You are responsible for accurate account information and for keeping login credentials confidential. Tell us promptly if you suspect unauthorised account use.

You may not use the Services to break the law; infringe intellectual-property or privacy rights; submit false, abusive or harmful content; interfere with site security or operation; introduce malicious code; scrape or copy the store at scale without permission; impersonate another person; commit payment fraud; or abuse promotions, returns or chargeback processes.

We may restrict or suspend access where reasonably necessary to protect the store, customers or providers, investigate misconduct or comply with law. This does not remove obligations relating to an existing lawful order.

9. Intellectual property and customer content

The store design, branding, original copy, graphics, photographs and other content are owned by or licensed to Velvet Curl, Shopify or their respective owners and are protected by applicable law. You may use the website for ordinary personal shopping, but may not reproduce, sell, publish or commercially exploit protected content without permission.

If you submit a review, photograph or other content for publication, you confirm that you have the right to submit it and that it is truthful and lawful. You grant us a non-exclusive, worldwide, royalty-free licence to host, reproduce and display that content for operating and promoting the store. We may moderate or remove unlawful, misleading, abusive or irrelevant content.

10. Third-party services

The store is powered by Shopify and may use third-party payment, courier, analytics, support and social-media services. Their services may be governed by separate terms and privacy notices. We remain responsible for our own legal obligations but are not responsible for unrelated third-party websites you choose to visit.

11. Availability and events outside reasonable control

We aim to keep the Services accurate and available but do not guarantee uninterrupted access. Maintenance, network failures, courier disruption, severe weather, public emergencies, industrial action, supplier interruption or other events outside reasonable control may delay performance.

We will take reasonable steps to limit the impact and communicate a material order delay. This clause does not remove a cancellation or refund right provided by law.

12. Liability

To the fullest extent permitted by law, neither party is liable to the other for indirect or consequential loss that was not reasonably foreseeable when the order was made. Our total liability for an ordinary product claim will not exceed the amount paid for the affected product, except where a greater liability cannot lawfully be excluded.

Nothing in these terms excludes liability for fraud, gross negligence, wilful misconduct, death or personal injury caused by negligence, defective or unsafe goods where the law imposes liability, or any other liability that cannot legally be limited.

13. Complaints and disputes

Contact us with your order number and a clear description so we can try to resolve the issue directly. If we cannot resolve a consumer complaint, you may use any remedy available under South African law, including approaching the National Consumer Commission or another competent consumer body.

These terms and transactions with the store are governed by the laws of the Republic of South Africa. South African courts or tribunals with lawful jurisdiction may hear a dispute. Nothing in this clause prevents a consumer from using a forum available under consumer-protection law.

14. General terms

If part of these terms is unlawful or unenforceable, it will be limited or removed only to the extent necessary and the remaining terms will continue. A failure to enforce a term immediately is not a waiver. We may assign our rights and obligations as part of a legitimate business transfer, subject to law; customers may not transfer an order or claim without our consent where that would materially increase risk or cost.

We may update these terms for operational, security or legal reasons. The current version and update date will be published here. Changes do not unfairly rewrite an order already accepted, and material changes will be communicated where required.