Velvet Curl care
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Questions about a curl tool, colour, delivery or an order? Choose a route and we’ll make the next step simple.
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Frequently asked questions
Where can I check my order?
Open the order-confirmation email you received after checkout and use its status link. If the latest estimated delivery window has passed, message us with your order number.
Can I return or exchange an item?
Eligibility depends on the item, its condition and hygiene requirements. Read our returns policy, then contact us before sending anything back.
Can you help me choose a product?
Yes. Select “Product or colour advice” and tell us which product you are considering and what you want it to help with. We’ll give practical guidance without overcomplicating it.
What should I include for a damaged item?
Keep the product and packaging, then send your order number and a clear description of the issue. We’ll reply with the next step and request images only if they are needed.